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Frequently Asked
Questions
How long will it
take to get my
product?
Please review our
shipping options
Here
How do you ship?
We ship either US
Mail or Fed Ex for
the United States.
For Canada and
Puerto Rico we ship
only FedEx.
What is the
difference between
Academic and Retail
products and do I
need credentials to
purchase Academic?
Academic software
includes the same
software and
packaging as the
regular retail
versions but with a
label "Academic" on
the box and is
"Academically
priced." The
software is not
limited or different
from the commercial
version.
Manufacturers offer
Academic software to
Students and
Teachers at
discounted prices,
but again, the
software is not
different in any way
than the Commercial
version.
DiscountMountainSoftware
does not require any
proof that you will
be using academic
software for
academic use nor
does the
manufacturer. It is
on the honor system
between you and the
manufacturer. What is the
difference between
Microsoft OEM and Retail?
Microsoft
OEM is a packaging
type and includes
the installation
disc(s), Certificate
of Authenticity, and
product key code(if
needed).
Microsoft
OEM is different
from Full Retail in
the following ways:
-
Microsoft OEM does not come in a
Retail Box
-
There are no printed
manuals included
-
The software cannot be
transferred to another computer (even if the
original computer breaks)
-
The software is not
eligible for free technical support from the
manufacturer. Help files can usually be found on the
disc and printed out.
-
Microsoft OEM software is the same
software as Retail and can be upgraded, it just
comes in different packing.
What does it mean by Branded
OEM?
Branded software will have a
HP or Dell logo on the disc, but it will function on any
computer that meets Windows 7 requirements. The
actual software is the same as any OEM software
Why has the
price changed?
Prices
are subject to
change at any time.
How can I return my
product?
Please review our
return policy
Here
How can I cancel my
order?
You can call us at
1-866-641-2563 or
send an email to
customerservice@discountmountainsoftware.com.
If we have not
shipped your product
out yet, then we
will just cancel it.
If we have already
shipped it, you will
need to send the
product back to us
in the original
packaging.
What payment
methods do you
accept?
Visa, MasterCard,
Discover, American
Express, and
PayPal |
